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Frequently Asked Questions

 

  • Who fills out the Family Data Form?
    Only the parent/guardian completes the Family Data Form.
    If you are a current student and your parent requests that you fill the form out for them, please do not create a new account with your information - only create an account with parent information.  Do not overwrite the information that is auto-filled on the form with student or a spouse's information. If you have any difficulty filling out the form, please email uronline@richmond.edu. 
  • Does my spouse also need to complete the Family Data Form?
    Yes, we suggest all legal guardians create their own separate account to fill out the Family Data Form. The Family Data Form collects information for one parent, not all. 
  • How long does it take for my account to get authenticated?
    It typically takes 2-3 business days for your account to be authenticated. 
  • Why hasn't my account been authenticated yet/Why have I not received an email that it's been authenticated?
    We may not have received your information to our database yet to confirm that you are a parent. Typically you will receive an invitation (from uronline@richmond.edu) to complete the form once we have identified new parents. The purpose of authorizing parents into our system is to auto-fill as much information as we can to your account, so that when you login next year - you will not have to complete as much information as previous years.
  • When I create an account, where is the Family Data Form?
    Once your account has been authenticated, you can go back to the login page https://uronline.net/parent-login and login with your username and password (or social account). Once you are logged in, the following web page will be the Family Data Form. 
  • Whose information do I fill in for the Family Data Form?
    Please only fill in Parent information. Once you are logged in, this information will be pre-filled in for you. 
  • Is it required that I complete this form?
    It is highly suggested that you fill this form. The Family Data Form collects all the information we need for contacting you. If we do not have updated information from a guardian, then they will not receive emergent communications.
  • When is the Family Data Form due?
    It is encouraged to complete the form before classes start, but you may login and update your personal information at any time.
  • How do I pay tuition? You can find more information about tuition here: https://controller.richmond.edu/tuition/index.html

 

Don't see your question here? Email uronline@richmond.edu

Questions?

Email: uronline@richmond.edu